Return & Refund Policy
At terimi.com, your satisfaction is our priority. If you are not completely happy with your purchase, you may return it within 30 days for a full refund — free of charge, with no restocking fees and no questions asked.
30-Day Free Returns
We offer a 30-day free return window on all orders. The 30-day period begins on the day your order is delivered. If 30 days have passed since delivery, we are unable to offer a refund or exchange.
Worldwide Service, No Regional Restrictions
We serve customers everywhere. Our return policy applies worldwide, with no regional limitations. Wherever you are located, you are covered by the same 30-day free refund guarantee.
Return Conditions
To be eligible for a return, please make sure that:
- The item was purchased within the last 30 days.
- The item is in its original condition, unused, unwashed, and undamaged.
- The item is returned in its original packaging, with all tags, accessories, and free gifts included.
- Proof of purchase is available, such as your order number or order confirmation email.
How to Start a Return
Starting a return is simple and takes only a moment. Just send us an email at with your order number and the reason for your return. Our team will reply within 24 hours with clear, step-by-step return instructions. There are no forms to complete and no accounts to create.
Return Shipping
Return shipping is free. We will provide you with the return address and shipping instructions by email. Please do not send items back to the address on the original package without contacting us first, as this may delay or prevent your refund.
Refunds
Once your returned item is received and inspected, we will notify you by email. If your return is approved, your refund will be processed to your original payment method within 3 to 5 business days. Please allow additional time for your bank or card provider to post the refund to your account. The full amount you paid for the item is refunded — the item price and the original shipping cost are both included.
Exchanges
If you would like to exchange your item for a different size, color, or model, please contact us at . Exchanges are handled as a free return followed by a new order, so you can receive your replacement as quickly as possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or is not what you ordered, please contact us within 30 days of delivery and include a photo of the item. We will arrange a free replacement or a full refund, including all shipping costs, and you will not be asked to return the faulty item in most cases. Any costs you incur are fully covered by us.
Late or Missing Refunds
If you have not received your refund within 5 business days of our approval email, please check your bank account again, then contact your credit card company or bank, as processing times can vary. If you still have not received your refund, please email us at and we will resolve it for you immediately.
Order Cancellations
You may cancel your order free of charge at any time before it is shipped. Simply email us at with your order number, and we will cancel the order and issue a full refund. If your order has already been shipped, you can still return it under our 30-day free return policy.
Contact Us
If you have any questions about returns, refunds, or your order, our customer service team is here to help. Email us at and we will respond within 24 hours, every day of the week.
Thank you for shopping with terimi.com. We are committed to making every purchase risk-free and every return effortless.