Refund policy

Refund Policy

At TERIMI, we want you to feel confident shopping for skincare and makeup. We offer a 30-day free return and refund policy so you can shop with peace of mind.

30-Day Free Returns and Refunds

You may request a return and refund within 30 days of receiving your order. If you are not satisfied with your purchase, you can request a refund during this period without providing a reason.

We do not charge return shipping fees, restocking fees, or refund processing fees.

How to Request a Refund

Email us at sorenreott97227@hotmail.com within 30 days of delivery. Our support team will help you through the process and provide return instructions if a return is necessary.

When a return is required, we will arrange a prepaid return method or cover the return shipping cost. Please follow our instructions to ensure your items reach the correct location.

Preparing Your Return

Please package any returned products securely to help prevent damage or leakage during transit. Include the original packaging and accessories where available.

Damaged, Incorrect, or Defective Items

If your order arrives damaged, contains an incorrect item, or has a defect, please contact us promptly. We will help arrange an appropriate resolution, including a free return, replacement, or refund, as applicable.

Refund Processing

Once your return has been received and reviewed, we will notify you about your refund. If no return is required, we will process the refund after confirming the resolution with you.

Refunds are issued to the original payment method for the amount paid for the returned items. The time it takes for the funds to appear depends on your bank or payment provider.

Your Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Contact Us

For return or refund assistance, email sorenreott97227@hotmail.com.